Staples Advantage FAQs
Ordering
- Who is Staples Business Advantage?
- Staples Business Advantage is the contract division of Staples Inc. We offer customized solutions and special pricing for larger organizations so individual members share in the benefits of the collective group.
- What is my Master Account Number?
- The master account number for Washington REALTORS® members is: 1619091LA
- What are the Benefits of the program?
- Washington Realtors has chosen Staples Business Advantage as the official supplier for office products and solutions for all of their members. Some of the key benefits of the program include:
- Deep discounts well below retail delivery pricing
- EASY online ordering on Stapleslink.com
- FREE next day delivery on orders over $50
- Dedicated account manager for special offers and account maintenance
- Power of Consolidation — One Source for all your office needs
- How do I get set up with Staples?
- Fill out the StaplesLink electronic registration form at:
http://linkregistration.stapleslink.com/c/s?RegFormId=463150
You will be sent your account information, user id and password within 48 hours of submitting the form.
- How do I place orders?
- Once you receive your user id and password, you may begin placing office supply orders by visiting:
Stapleslink.com
- Is there a minimum order with Staples?
- Washington Realtors has established a minimum order of $50. This minimum was implemented to consolidate orders and improve operational efficiencies for program savings. To assist you in consolidating orders and making sure you meet this minimum, Staples Business Advantage has listed five tips to make this easy for you:
- Order once a week: Determine how much of each item is needed to carry you through a full week. Use up any present supplies of each item until more items are needed at the end of the week.
- Anticipate projects and events: Anticipate projects, proposals and events that require special or additional quantities of office products that are normally stocked. Ordering in advance will save you time and frustration.
- Order early: Order as early in the day as possible to ensure prompt delivery.
- Group orders: Whenever possible, consolidate orders with your coworkers. Pick a time of the day/week to place orders and remind coworkers of your deadline.
- Save money: Consolidating your smaller orders into fewer larger ones saves our company time and money — a savings we pass on to you!
- How often should I place orders?
- To continuously maintain cost effective office products, StaplesLink.com users should order efficiently by eliminating small orders, except in the case of an emergency. Consolidate smaller or multiple orders into larger orders. Plan ahead to avoid last minute purchases. Use the Shopping List for easy access to frequently ordered items.
- What forms of payment can I use?
- In order to obtain our savings, payment must be made with a valid credit card or corporate purchasing card.
- How do I order an item that I cannot find on StaplesLink?
- Call Customer Care at 1-800-791-6800. They will attempt to find you a compatible item that Staples stocks, if one is available. If it is an item that Staples does not stock, you will need to create a "Noncatalog item order" on StaplesLink. Customer Care will provide you with detailed item information. You MUST provide that information when you place your Noncatalog order or your order will not be processed. If you have additional questions, contact your Account Manager.
- What do I do if I have a backorder?
- Please do not reorder if your packing slip indicates an item is on backorder. Your item(s) will be shipped as soon as it is available. If you wish to cancel a backordered item, call Staples Customer Service at 1-800-791-6800.
- What is a special order?
- A special order is an item that cannot be ordered through StaplesLink. An example of a special order is an item that does not appear on StaplesLink or in the Staples catalog and may require additional research to order.
- When can I expect delivery of my order?
- All orders received by 4pm will be processed on the day of receipt. In-stock merchandise is typically delivered the next business day.
- When I place an order on the Internet, how will I know the expected delivery date?
- You can view the expected delivery date of a particular product by entering the item number in the Quick Order box on the Home Page, entering the quantity required and clicking Delivery Date. The expected delivery date for the specified quantity will be displayed.
- What do I do if I did not receive an item that is listed on my packing slip?
- If the quantity of an item on your packing slip does not match the quantity of the items received, call Staples Customer Service at 1-800-791-6800. After researching your claim, Staples will issue a credit to your account. Reorder the item through the same method you used to place the initial order.
- What is the Returns Policy?
- If for any reason you are not completely satisfied with a product purchased from Staples, you may return it within the applicable time frame. The product must be returned to Staples with its complete and original packaging intact (original UPC code, packaging materials, instructions, manuals, etc.). A restocking fee may apply.
- General office supplies must be returned within 30 days of receiving the product
- Furniture must be returned within 30 days of receiving the product
- Must be unassembled ***Assembled Furniture cannot be returned***
- Must be in original packaging in sellable condition
- Please call your Customer Service team to return damaged or defective products
- Unopened software may only be exchanged or returned within 30 days of receiving the product
- Custom Products are not returnable unless damaged or defective within 30 days
- Items must be ready when the driver arrives to do the pick-up
- Your account will be credited when returned merchandise is received back into inventory
- How can I Return products?
- To return an item in your order, please do the following within 30 days of delivery to ensure that you receive proper credit.
- On the My Order Status page, locate the order number you wish to place a return against
- Click the Returns link to view the online Returns form
- Complete the Returns form and click Submit. You will receive a confirmation notice and it will automatically issue a Returns Authorization to arrange for a pick-up of the product. Print the confirmation page and enclose it in each box that you return
- Write Staples Return on each carton
- How can I exchange products?
- To exchange an item, call your Customer Service Team to request a return authorization and to order another item. They will arrange to pick up the item and ship out your replacement.
- Why can I not choose everything from the Staples catalog?
- Some items were consolidated in an effort to achieve greater cost savings while providing associates with high quality products.
- What is StaplesLink.com?
-
StaplesLink.com is the online ordering platform for Staples Business Advantage. Through StaplesLink.com, you will be able to access the special rates your association receives. The site provides immediate access to more 30,000 products, with new products added daily. StaplesLink.com has several features you will enjoy, including:
- Easy online ordering
- Easy "Search" functions allowing you to find product items by keywords, item number, brand and more
- Easy identification of association contract items with blue box noting "Contract Item"
- Easy to update and view Shopping Lists of your associations contract items
- Dependably low contract pricing and high quality contract items
- Dedicated customer service team to assist you with any questions
- Convenient online StaplesLink.com training tour — learn about StaplesLink.com on your time
- Resource Center for the most up to date and latest program information
- How can I familiarize myself with StaplesLink.com?
- A StaplesLink.com virtual tour is available in the Customer Service section of the Web site to help you learn how to navigate the site and place orders. To access the tutorial, log onto StaplesLink.com, select "Customer Service" from the toolbar at the top of the home page, and select "StaplesLink.com Virtual Tour."
- How do I use the StaplesLink Website?
- It's EASY! If at anytime you are unable to find what you are looking for, click on "HELP" found in the upper right hand corner of the Web site to find answers to any questions you might have. Take the StaplesLink Online Training Tour by clicking on "Customer Service" then "Training Tour" to learn more about all the features and benefits of StaplesLink.
- How do I find what I'm looking for on the StaplesLink website?
- There are a few ways to navigate around StaplesLink. One way is to type in the item in the Search field at the top of the site. Another way is to click on categories, such as "Office Supplies" or "Ink & Toner".
- What if I can't find the product for which I'm looking on StaplesLink?
- Contact your dedicated Customer Care team at 1-800-791-6800. They will assist you in obtaining the products you need. You can reach Staples Customer Service Monday - Friday, 8:00am - 5:00pm EST time.
- How do I create a shopping list?
- From the StaplesLink home page, go to "View All Lists" found on the lefthand side and click "Go." Above all the lists, click on "Create New List."
- Do I need to register for StaplesLink.com and who do I call if I have questions?
- Yes. Visit:
http://linkregistration.stapleslink.com/c/s?RegFormId=463150
If you have any questions or need help, please call your account manager for details.
- Can I save my personal credit card information through StaplesLink.com?
- Yes. Upon placing your first order through StaplesLink.com, you will have the opportunity to securely save your personal credit card information to your profile. When completing the last step of submitting your order, you will be brought to the "Your Order: Purchase Information" page where you will verify the shipping information for your personal purchase. At the bottom of this page, you can enter and save your personal credit card information in the "Payment Method" section that will be saved for future purchases.
- Do I need to place an order through StaplesLink.com to save my personal credit card information?
- No. StaplesLink.com provides users an opportunity to save their personal credit card information without having to place an order. Under the "Administration" section on the StaplesLink.com home page, click on the "Edit My Profile" link and you have the opportunity to add or edit your personal credit card information.
- Who can I contact for assistance?
- For technical assistance, call the StaplesLink.com Technical Support Line at 1-800-633-6080. For product inquiries, order status, or delivery information, call Staples Customer Service at 1-800-791-6800.
- Can we use our Staples Purchasing Card in a Staples store and still get the corporate discount?
- Yes. Our company has a registered Staples Retail Program via Staples Purchasing cards. Users receive the lowest price for items on sale, clearance or special promotion. No petty cash is exchanged. Price adjustments and correct billing occur at point of sale.
- What if I do not have a Staples Purchasing Card?
- Register your credit card and receive the same great benefits at your local Staples retail store. Download the Staples Purchasing Card Registration Form and fax the completed form to our secure fax machine at 1-877-337-8535
- Who do I contact with questions regarding order status, delivery information and credit information?
- Our company's dedicated customer care team can answer these and many more questions and can be reached at 1-800-791-6800.
|
