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  • 6 Ways to Wow After the Transaction

    Summary:

    It is easy to wow clients during the transaction. Problem-solving and providing stellar client care comes naturally to a lot of brokers. When a client is in front of us and needs us to do a job, we deliver. This is easy because the job is defined by the contract and our clients’ needs. But what about when the transaction is closed or about to close and there are no more problems to solve?

  • Defensible Business Strategy for Uncertain Times

    Summary:

    The speed with which our world is changing seems to be quickening. Whether technological, political, or economic, the forces that surround the way we live our lives and run our businesses are shifting swiftly.

  • Taking the Online Offline

    Summary:

    As much as I love social media and technology—there is nothing like meeting someone face-to-face. Social media will never replace an in-person meeting at a client’s home, a phone call or a handwritten note. But, when done right—social media can enhance and make the offline experience so much richer and more meaningful.

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