Ethics Complaints, Arbitration Requests and Related Information

REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS. You may search for a member’s local affiliation here.

In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.

There are several resources on this page to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®. Be sure to check with the local association of REALTORS® to ensure you have the proper forms required by that association.


Two people discussing with a mediator present


Ombudsman Program



The ombudsman program is an optional, but highly recommended solution to resolution. Essentially, it’s an informal mediation. In some instances, it can address and solve minor complaints from the public. It can also solve inter-REALTOR® conflicts before they become serious problems.

Learn More About
Ombudsman Requests


Ethics Complaints



If you feel that you have been mistreated by a member of Washington REALTORS® (WR), please submit your Ethics Complaint via our online professional standards submission form. Filing an Ethics complaint is a simple and straightforward 5-Step process.

How to File An
Ethics Complaint


Arbitration



As a Designated REALTOR®/Broker, if you feel that you were entitled to a commission on a closed transaction, submit your Request for Arbitration online. Filing an Arbitration request is a simple and straightforward 7-Step process... 

Learn More About
Arbitration Requests