Consult the Coach - Autumn 2017




Dear Coach: 

I am a successful broker who has created a team consisting of myself, a marketing/transaction coordinator, and a buyer’s broker. I am having some ongoing challenges managing my two team members. When I ask a member to do a task, I don’t usually follow-up, so sometimes it doesn’t get done or get done the way I would like. My buyer’s agent doesn’t seem to know all aspects of her job, so I end up doing some of the work myself (it’s much faster that way). I am frequently frustrated that they don’t meet my expectations. As a result, my clients don’t always get the level of service I think they deserve. What do you suggest?

Signed,  Frustrated Broker




Dear Frustrated Broker:

When a successful broker wants to grow their business, a great strategy is to bring on additional help. It’s my experience that successful brokers don’t always make successful managers. One reason is that they expect the people they hire to have the same work ethic, values, and judgement that they have, which typically doesn’t happen. Also, the skills that make a successful broker are not the same skills that make a successful people manager. 

Here are a few suggestions that can help:

  1. Create written job descriptions.This is the very first step to having a successful hire since it clearly communicates, in writing, what the person is expected to do. It also helps you organize your thoughts about what kind of work you want the hire to do.   
  2. Take time to train and orient your employees. I can’t tell you how many brokers hire someone and then spend very little time training them. It’s not surprising that there is a high turnover when new hires are not properly oriented to their new position. While it may be faster in the short term for you to do some of their work, the time required to train them is a wise investment.
  3. Communicate your expectations. People won’t know what you expect of them unless you tell them. Put your expectations on paper and review these with your new hires frequently.
  4. Hold people accountable. In order that new hires are doing what you expect of them, you need to give them feedback and hold them accountable. This sometimes requires having a “difficult conversation” to redirect their efforts, which many hiring brokers avoid. 
  5. Reward positive progress.Finally, reward the positive, small steps new hires make as they learn how to work with you. 

By following these guidelines, you, your team and your clients will feel valued and be more satisfied.

 

About the Coach:

Stuart Kaufman, MS, MBA, is a Real Estate Columnist and Business Coach who motivates, coaches, trains, and inspires real estate brokers to focus on lead generation, being accountable, and living a balanced life.  Stuart offers a complimentary coaching session to help Brokers begin to plan, execute, and close more transactions. To contact the Coach, send an e-mail to coach@stuartkaufman.com© Copyright 2017, Metamorphosis Coaching. All Rights Reserved.

Comment

  1. RadEditor - HTML WYSIWYG Editor. MS Word-like content editing experience thanks to a rich set of formatting tools, dropdowns, dialogs, system modules and built-in spell-check.
    RadEditor's components - toolbar, content area, modes and modules
       
    Toolbar's wrapper 
     
    Content area wrapper
    RadEditor's bottom area: Design, Html and Preview modes, Statistics module and resize handle.
    It contains RadEditor's Modes/views (HTML, Design and Preview), Statistics and Resizer
    Editor Mode buttonsStatistics moduleEditor resizer
      
    RadEditor's Modules - special tools used to provide extra information such as Tag Inspector, Real Time HTML Viewer, Tag Properties and other.
       




GET THE APP!




© 2019 Washington REALTORS® - All rights reserved. Articles found on the Washington REALTORS® website are intended for Washington REALTOR® members. None of the information contained herein constitutes legal counsel. Opinions expressed in the articles are those of the contributors. If you are a Washington REALTORS® member and have questions about reprint rights, RE Magazine or WR app content, please contact Cara McNeil at (360) 943-3100 x 126 or email cara.mcneil@warealtor.org



You might also be interested in...